Comprehensive Customer Care & Support

Customer Support - Acson Insurance Services, Inc. - 1b

At Acson Insurance Services, Inc, we are committed to the highest standards of customer service. We understand the value of providing benefits to employees. We know that obtaining fast, reliable assistance to maintain and manage those benefits is vital. 

  • Our professional, knowledgeable and responsive customer service teams are available to assist you every day. We have invested in state of the art administrative systems and technology and this combined with old fashioned personalized service helps effectively ensure a high level of customer service.
     
  • With our experience, creativity and flexible approach to finding benefit administration solutions, Acson stands ready to partner with you to address your needs and day to day administration requirements.
     
  • We stand by to answer any questions regarding your benefits packages, eligibility and enrollment, billing, claims, COBRA/State Continuation elections and much, much more.
     
  • Our reps help ease your administrative burdens for the employer and provide additional benefits for your employees.
     
  • After  the initial implementation of your insurance plans, our support team is always there to help manage your benefits administration with personalized service.
     
  • Have an employee who needs help with a claim? Got a question about how to fill out that form? Need to find providers in-network? We can help. That’s right – no more sitting on hold for hours.

A dedicated Account Manager assigned to your group will provide ongoing assistance to your Human Resources department throughout the entire analysis, design, implementation process and on an ongoing basis.

Your agent will be your single point of contact. Here's what you can expect:

  • A welcome call and welcome packet with policy information
  • On going new employee enrollment and maintenance assistance
  • Designated client service specialists
  • Claims support
  • Employee benefit communications
  • COBRA/state continuation assistance & compliance
  • Open enrollment
  • Health care reform compliance support
  • Coordination with your carrier
  • Renewal - shopping & evaluation of alternative plans
  • Negotiate renewal increases with carriers
  • Provide plan participants with answers and guidance when navigating their benefits and health insurance networks

We have experience working with small businesses and large businesses, as well as both fully insured and self-funded clients. We look forward to working with you!

Our 97% client retention rate is a testimony to our unparalleled dedication to your current and future needs.